Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at octomazer@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at octomazer@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at octomazer@gmail.com.

At Octomazer Clothing, your satisfaction comes first—returns are quick, simple, and hassle-free.

Returns

• We accept returns within 7 days of delivery.
• To be eligible for a return:

  
  - Items must be unused, unworn, unwashed, with tags attached, and in their original packaging

  - Proof of purchase (such as an order confirmation or receipt) is required.

How to Request a Return

• For returns and exchanges, please contact our support team via WhatsApp. +918547038205
• Once your return is approved, our delivery partner will contact you to arrange a pickup from your address—no need to ship it yourself.
  

Refunds

• After your return is received and inspected, we will notify you of the approval or rejection.
• If approved, your refund will be issued to your original payment method within 10 business days.
• Please allow additional time for your bank or card provider to process the refund.
• If 15 business days have passed since your refund was approved and you haven’t received it, please contact us at octomazer@gmail.com.

Damaged or Incorrect Items

• If you receive a product that is defective, damaged, or incorrect, please text us immediately at WhatsApp at +918547038205 with:
  

  - A photo of the product

  - A short description of the issue
  
  

  We’ll prioritize your request and resolve it quickly—either by sending a replacement or processing a refund.